Information we handle
We use the details you give us when creating an account, booking, hosting or contacting support. These include your name, contact details, profile photo, listings, messages, reviews and booking history. Identity or business verification may require identification details and supporting documents.
Our payment provider handles card entry and payment processing. Fiilar keeps transaction records and saved-card details such as the last four digits, expiry and provider authorisation reference; the full card number and security code are not entered into Fiilar’s own forms.
How information is used
We use information to run accounts, arrange bookings, process payments and refunds, verify users, prevent fraud and resolve support requests. We also handle device and service information needed to keep the platform working and investigate errors.
Who can see it
Published listings, host profiles and reviews are visible to other users. Guests and hosts receive the information needed to manage their bookings. Service providers help with payments, verification, hosting and communications. Information may also be disclosed when required by law or needed to investigate fraud or protect people’s safety.
When you ask the Fiilar Guide a question, or ask us to draft a listing from your notes, the text you type is sent to DeepSeek, our AI provider, to write the reply. For a listing draft we also send the space details already on the form. We do not automatically attach your account name, contact or payment details. Any personal details you include in your questions or notes are sent with that text, so please leave them out of these features.
Storage and device permissions
Cookies and local device storage keep you signed in and remember preferences or unfinished forms. You can clear them in your browser or device settings, which may sign you out or remove saved drafts. You can manage notification preferences in your account and revoke device permissions in your browser or phone settings.
Retention and your choices
We retain information needed to provide the service, maintain transaction records, resolve disputes and meet applicable obligations. Account deletion may not immediately remove records needed for those purposes.
You can update account details in settings. Contact support to request access, correction or deletion of personal information, or to ask about other rights available under applicable data protection law. We may need to verify your identity before acting on a request.
Questions and changes
Contact support with privacy questions or concerns. The update date identifies this version; material changes will be communicated where required by applicable law.