Your booking’s policy
Cancellation terms vary by space. Read the policy on the listing and at checkout before paying. Your booking details and cancellation preview show the terms and any refund available for your reservation.
How to cancel
Open your booking, choose the cancellation action, and review the amount and any conditions before confirming. A message to the host alone does not cancel a booking.
Requests and host cancellations
A request is not a confirmed booking until the host accepts it. If the host declines or cannot fulfil a booking, check the updated booking status and refund information. Contact support if the outcome is unclear or the space is not available when you arrive.
Refunds and caution fees
Eligible refunds follow the payment and refund options shown for the booking. Processing time can depend on the payment provider or bank. Caution fees are handled separately from the booking price and may be subject to a damage review.
Need help?
Include your booking reference when contacting support about a cancellation, no-show, refund or dispute. Do not make a second payment to resolve an issue without checking the booking status first.